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HomeCall Inventories Terms & Conditions




“The Client” means the person or company that has contracted HomeCall to carry out the services.

“HomeCall” means HomeCall Inventories.

“The Services” means the taking of an inventory of the contents and condition of a property let to tenants and such other services in addition to, or in substitution of, them as specified. “Report” means a written document detailing the outcome of the provision of the Services. “Clerk” means the person approved and assigned by HomeCall to carry out the Services. “Information” means the contents of the Report.



The client undertakes that they shall use the information provided in our Reports solely for the internal purpose of its own business and will:

1. Keep the Information strictly confidential

2. Not publish all or any part of the information

3. Not divulge or disclose all or any part of the Information to any third party other than for the sole purpose of property rental

4. Permit access to the Information only to those of its officers or employees who need to know or use the same and ensure that such officers or employees comply with the provisions of sub clauses to (1) and (2) above



The Client will indemnify and keep fully indemnified its officers employees or other agents against any third party claim or action made or instituted against any of them in respect of any losses, damages cost or other expenses in connection therewith (including without limitation any payment by HomeCall on legal advice to settle any such claim or action) which is either due to the Client (by act or omission) rendering the Information inaccurate or incomplete or arises otherwise in connection with this agreement but (in connection only to the Client’s use of the Services) save to the extent that HomeCall is in default.



Acceptance of services is deemed to be an acceptance of the fees due and these terms and conditions.

The inventory will be a list of the furniture, fixtures, fittings and household effects with a description of the state of decoration and condition of the interior and its effect at the premises.

All items on the inventory are assumed to be in good, clean and undamaged condition unless otherwise stated.

For the inspection, The Clerk will not move items of furniture or similar and the report will be based upon the visible condition of the fixtures, fittings and household effect.

The Inventory does not purport to be a report of value for the premises and or the contents therein, nor is it a guarantee of, or report of, the adequacy of, or safety of any equipment or contents. It is a list of such items within the premises and the superficial condition of the items and the decorative state of the premises.

The inventory may state when an item of furniture has been seen to have a label advising that it complies with Furniture and Furnishings (Fire and Safety) Regulation 1988, as amended 1993. It should not be assumed that other items not stated comply with this regulation. Compliance with the relevant UK Fire Regulations is the responsibility of the owner/managing agent not with HomeCall. It is recommended that all bedding, soft furnishing or any item which is filled/padded be checked that they comply with current regulations. Regulations on furniture purchased in foreign countries may not meet the UK standards. It is the Owner/Agents responsibility to ensure that all items adhere to relevant current UK regulations.

Electrical items will not be tested and we cannot be held responsible for any faults, etc. HomeCall will check for bulbs not working only. We will not test smoke alarms, we will not test the condition of the smoke alarms or the condition of battery’s or power packs.

Floor coverings, rugs and carpets will be inspected to the extent that they are sufficiently clean and any defects noted.

Bed linen, towels and similar items will be inspected to check that they have been freshly laundered and then counted. Heavily soiled items will be checked at the discretion of the clerk and noted.



Mattresses will be inspected where accessible and will not be examined if the bed is made up. For the inspection, The Clerk will not move and heavy items of furniture or similar. HomeCall reserves the right not to handle/move valuable ornaments. The report will be based upon the visible condition of the fixtures.

HomeCall will not include in the inventory, numbers and titles of books, plants, consumables, items which are packed for storage or miscellaneous items other than garden equipment.

Attics, basements (cellars) for storage and their contents will not be listed in the Inventory. Nor will the Clerk undertake to search through overcrowded drawers or cupboards to locate items.  

Windows are only checked to ensure that they are clean with no visible broken glass. It is the responsibility of the tenant to report any non-opening windows to the Landlord/Managing Agent.  

Intruder alarms and mains smoke/fire detectors, as well as any type of carbon monoxide detector will be listed as untested, whether the report says so or not.  

HomeCall reserves the right to apply an additional charge when unnecessary time is incurred, because the Clerk is unable to locate any items which have been moved throughout the tenancy and have not been replaced in their original position. If the item cannot be found after a reasonable period of time, the item will be listed as missing.

HomeCall reserves the right to apply a charge when a Clerk is unable to gain access to the premises at an agreed time or within a reasonable period thereafter (20 minutes). There will be no further obligation under the terms and condition save the entitlement to invoice the relevant party the proportion of the fee that would have been due had the instruction been completed.

HomeCall will be entitled to charge a fee to the person or persons or company who has given the instruction. If the instructions are given by a letting agent this contract is deemed to be made between HomeCall and the Letting Agent as the principle and the invoice is rendered to be payable by the letting agent unless agreed in writing with HomeCall




1. The Services requested by the Client will be charged to the Client at HomeCall’s standard rates from time to time in force. The Client will make payment of such charges within Seven (7) days of the date of receipt of HomeCall’s invoice.

2. HomeCall will charge interest of 5% above the Bank of England base rates on all overdue accounts.

3. HomeCall reserves the right to charge for our services in advance by credit card or any form of cleared funds.

4. VAT is not being charged, saving you 20%



Property sizes and pricing are based on the following:

Studio – Entrance, hall, kitchen, bathroom/toilet, studio room

1 bed property – 1 bedroom, 1 reception, 1 bathroom, 1 kitchen

2 bed property – 2 bedrooms, 1 reception, up to 2 bathrooms, 1 kitchen

3 bed property – 3 bedrooms, 2 receptions, up to 2 bathrooms, 1 kitchen, garden/garage

4 bed property – 4 bedrooms, 2 receptions, up to 3 bathrooms, 1 kitchen and utility, garden/garage

Larger properties are based on individual pricing. The above is a guide only.

HomeCall reserve the right to charge additional rates per room for properties different from above, prices upon application.


Loyalty Card T&Cs

Book 5 Inventories and get the 6th free. There is no time limit or expiry on the Loyalty card unless notified to the barer by HomeCall. Not to be used in conjunction with any other promotion. HomeCall will cross reference loyalty stamped cards with relevant invoices. The FREE inventory will be the same value as the cheapest of the 5 inventories carried out by HomeCall. The Date & Time of the FREE Inventory will be agreed between HomeCall & the Client/Agent.



Both parties hereto undertake to each other that in respect of their obligations under this agreement they will at all times complete fully with all relevant statutory enactments and the Data Protection Act 1988 (and the data protection principles there under) (and all re-enactments thereto) or regulations or requirement made by governmental authority or equivalent body of competent jurisdiction.



HomeCall can accept an instruction from the Client for a Report via e-mail, telephone. Once an instruction is received, an Agreement is deemed to exist between the Company and the Client under these Terms and Conditions. Any instruction may be confirmed by email and verbally via telephone. Confirmation will define the Assignment to which the Company and any assigned clerk will work. Any errors contained within any confirmation not corrected by an Agent upon receipt will be at the liability of the Client.



All reports will be delivered to the Agent/Landlord via email on completion.

Hard copies are available within 48 hours at a cost of £5.00. This is to cover the cost of printing the report including all colured photos, ring binding and first class postage in an A4 envelope.



HomeCall reserves the right to make a charge of the full fee of the assignment value to the Client for the cancellation of a job, for whatever reason (and including wrong instruction) on the day of the visit. Cancellations after noon the previous day may result in a charge of up to 100% of the assignment, unless otherwise previously agreed.

A charge of £25.00 per 20 min may be made for waiting time at the property beyond the confirmed time for the assignment due to late arrival of a Tenant or Agent, incorrect notified location of keys or documentation, or any delay in gaining access to the property beyond the control of the Clerk or the company.  


There is no mileage or traveling excess charged at this time, however we do charge for toll roads/bridges and congestion zones, and we will take a view on parking charges depending where the job is.  



1. In the event of either party being rendered unable wholly or in part by force majeure to carry out its obligations under this agreement it is agreed that on that party giving notice of such force majeure to the other party with reasonable promptness the obligations of the party giving such notice so far as they are affected by such force majeure shall be suspended during the continuation of the same it being agreed that each party shall use all reasonable endeavors to remove or avoid such force majeure with all reasonable dispatch.

2. The term “force majeure” as used herein shall mean acts of god, strikes, lockouts or other industrial disturbances, acts of public enemy, wars, blockades, insurrections, riots, epidemics, landslides, lighting, earthquakes, fire, storm, civil disturbances, terrorism, governmental or quasi-governmental regulations and directions and any other cause not within the reasonable control of the party claiming suspension all of which by the exercise of due diligence such party is unable to prevent.

3. In the event that the obligations of either party are suspended (as aforesaid) by reason of force majeure for a period in excess of 30 days then either party to this agreement may on giving written notice to the other terminate this agreement.





The contents of our web site is, unless otherwise stated, the property of HomeCall Inventories and contains confidential information and is therefore protected by international copyright laws. All rights in respect of that copyright are reserved. No part of the web site may be copied or reproduced by you save for the temporary copies made for the purpose of downloading the web site.



Sites to which you link to through this site are independent of this site over which HomeCall Inventories does not exercise any control. HomeCall Inventories does not accept any liability in respect of your use of inability to use any linked site in respect of the content of such sites.  



The laws of England to the exclusive jurisdiction of whose Courts the parties hereby submit unless otherwise agreed in writing between both parties hereto shall govern this agreement






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We like to be as open and transparent as possible. For any avoidance of doubt please condult our terms

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Copyright 2014 HomeCall Inventories 33 Chatsworth, Great Holm, Milton Keynes, MK8 9AS       Tel 01908 568169    Mobile 07850 903284